terms and conditions | bestcapetowntours

BestCapeTownTours-TERMS AND CONDITIONS

A booking is confirmed in writing via email once agreed upon between the client and BestCapeTownTours. A non-refundable deposit of 50% of the total tour price is required within 48 hours of written confirmation to secure the booking.

Where applicable, the remaining balance must be paid no later than 40 days prior to the departure date.

No quotation or booking shall be binding until a final invoice has been issued and payment has been received in full by BestCapeTownTours.

ABOUT REFUNDABLE DEPOSIT

All Bestcapaetowntours tours require a 100% non-refundable deposit to the value of 50% of the total tour price. The non-refundable deposit is required to secure the booking of a tour. Full payment of the non-refundable deposit is required on written confirmation of the booking.

TOUR PRICING

All tour prices are quoted in South African Rand (ZAR).
The total amount paid must match the quoted amount in ZAR.

Clients are responsible for all banking charges, foreign exchange fees, and international transfer costs.

Prices displayed on the website and marketing materials are for guidance only and may change without prior notice.
Only the price stated in the written booking confirmation is binding.

CANCELLATION & REFUND POLICY FOR LONG-STAY TOURS

Cancellation of a booking must be made in writing after it is agreed upon between the client and the Bestcapetowntours tours agent. Written confirmation may be emailed directly to the Bestcapetowntours tours agent.

All Bestcapetowntours require a 100% non-refundable deposit for a long-stay tour to the value of 50% of tour price.

Full payment required upon confirmation of booking. Where applicable, the balance of payment is due 40 days prior to the departure date.

Tour prices are quoted in South African Rands.

Bestcapetowntours tours cancellation and refund policy for long stays

55-49 days: 50% refund of payment EXCLUDING non-refundable deposit

48-42 days: 25% refund of payment EXCLUDING non-refundable deposit

41 days or less: 0% refund of payment EXCLUDING non-refundable deposit

In case of NO SHOW on the date of tour departure, client forfeits 100% of total payment

CANCELLATION & REFUND POLICY FOR DAY TOURS

Bestcapetowntours has an amenable cancellation and refund policy for bookings for day tours. Cancellation of a day tour booking must be made in writing after it is agreed upon between the client and the Bestcapetowntours agent. Written confirmation may be emailed directly to the Bestcapetowntours agent.

Standard cancellation and refund policy for day tours

full refund if a day tour is cancelled due to extreme weather conditions

30-day notice: client forfeits 25% of full payment

20-day notice: client forfeits 50% of full payment

7-day notice: client forfeits 100% of full payment

INCLUSIONS & EXCLUSIONS

Only items explicitly listed in the chosen tour itinerary are included. Any modifications must be approved in writing by BestCapeTownTours.

Indemnity & Liability

Clients participate in tours entirely at their own risk. BestCapeTownTours, its employees, agents and partners shall not be held liable for:

Personal injury

Illness

Loss of life

Property loss or damage

Each traveler must complete and return a signed indemnity form before departure.

Travel Documents & Visas

It is the client’s sole responsibility to obtain:

Valid passport (6 months validity, 2 blank pages)

Required visas

Vaccination certificates

Child travel documentation (where applicable)

Failure to meet legal entry requirements is not refundable.

Insurance

Comprehensive travel insurance is strongly recommended, including coverage for:

Medical emergencies

Cancellations

Evacuation

Baggage loss

PERSONAL INJURY OR LOSS OF LIFE

Bestcapetowntours, its owner, directors, employees, agents and affiliates will be exempt from any liability, claims or expenses incurred due to personal injury or loss of life while participating in any tour activity; staying in accommodation pre-selected for the tour; and in transit with Bestcapetowntours, a supplier or third-party vehicle, an aeroplane or any other mode of transport pertaining to a booking made with Bestcapetowntours.

SAFETY WARNINGS

The safety of clients is a priority of Bestcapetowntours but it is your responsibility to adhere to the rules and regulations of the country you are visiting and specifically the area that you are visiting. This includes rules and regulations pertaining to safety on safari tours and any activities where you will encounter wild animals and participating in outdoor activities where there is a degree of risk for injury and loss of life.

You are responsible for ensuring your safety and well-being in transit to tour destinations, including wearing a seatbelt; exploring tourist attractions, including staying with the tour group and not being separated; and at your accommodation establishment, including avoiding drunkenness, lewd behaviour and general misbehavior that could result in you being arrested or harmed.

HEALTH WARNINGS

It is your responsibility to familiarise yourself with health warnings pertaining to the country in general and specifically to the tour destinations. This includes regions in that are medium-to-high risk malaria areas.

It is strongly recommended that you take anti-malaria tablets if you are travelling to a malaria area in Africa. Consult your doctor or a reputable travel clinic for advice and a prescription for anti-malaria tablets if needed before departing for your tour in Africa. Ensure that that you and minors in your care are up-to-date with the required travel vaccinations.

STOLEN OR LOST LUGGAGE

The safekeeping of your luggage and personal belongings is entirely your responsibility.Bestcapetowntours will do what it can to assist its clients in keeping luggage and personal belongings safe and will assist in trying to find luggage that is lost in transit. However, Bestcapetowntours cannot be held liable for stolen and lost luggage.

CHILD POLICY

Many of the accommodation establishments that Bestcapetowntours books for tours have a strict child policy. It is your responsibility to disclose the age of each child in the travelling group to the Bestcapetowntours agent and confirm that he/she is the appropriate age for tour accommodation. Bestcapetowntours cannot be held liable for an accommodation establishment refusing entry to an under-aged child where a child policy is strictly enforced.

Bestcapetowntours reserves the right to request a copy of a birth certificate for any child in the tour group who is confirmed to be 12 years or younger.

A children’s rate is available on request. Not all accommodation establishments offer a reduced rate for children but where applicable, Bestcapetowntours will confirm in writing at what rate a child 12 years and younger will be charged.

CHILDREN ENTRY REQUIREMENTS

The South African Department of Home Affairs has strict requirements that govern children travelling through South African ports of entry. These requirements differ depending on whether a child is travelling with both parents, one parent or with a legal guardian.

It is your responsibility to have in your possession the correct legal documents required to enter South Africa with a child that is 18 years and younger. This responsibility is applicable not only for entry into South Africa but any country in Africa that you will visit as part of your tour.

If you cannot produce the correct legal documents for a child on arrival at any port of entry, the Department of Home Affairs states they reserve the right to prohibit entry. Bestcapetowntours, its owner, employees, agents and affiliates cannot be held liable if any member of a travel group is denied entry into a country due to not being able to produce the correct legal travel documents.

CHILDREN ON SAFARI TOURS

It is important to note that there are strict rules governing children being allowed on open safari vehicles for daily game drives and participating in guided bush walks. Bestcapetowntours is informed by the recommendations of the Field Guides Association of South Africa (FGASA) that (1) children 6 years and younger are not permitted on an open safari vehicle for game drives and (2) the minimum age for a guided bush walk is 16 years and older.

It is your responsibility to notify the Bestcapetowntours agent of any child in the travel group who will be participating in daily safari tours and confirm whether he/she is of the right age to be allowed on the open safari vehicle for daily game drives and join the guided bush walks.

DEPARTURE TIMES

Bestcapetowntours, its owner, employees, agents and affiliates cannot be held liable for delayed flights or transfers that negatively affect a tour booked through the company. Suppliers that provide transfer services for our tours adhere to strict departure and arrival times, and may be forced to leave without a client(s) who has been delayed enroute to the collection point.

The client is liable for the additional cost in this case if Bestcapetowntours needs to organise a private transfer or book an extra day to make up for time lost on the tour.

It’s strongly recommended that you phone the Bestcapetowntours agent a day prior to departure to confirm your pick-up time. Likewise, the Bestcapetowntours agent will notify you of a change in the collection time caused by unforeseen circumstances.

MISSED CONNECTING FLIGHTS

It is strongly advisable that you take into account unforeseen delays that may affect onward travel. This includes traffic congestion, roadworks and vehicle breakdowns that would result in the transfer vehicle arriving later than expected at the drop-off point on the last day of a tour.

It’s strongly recommended that you book your connecting flight(s) for the day after the tour ends and book accommodation that night close to the airport from which you will be departing.

CHANGES TO ITINERARIES

Bestcapetowntours, the owner, employees, agents and affiliates will be excused for circumstances beyond their control that result in a tour being delayed or cancelled. This ranges from natural disasters including extremely bad weather and fires; to political unrest or instability including riots and violent protests; and air, cruise or ground travel disasters.

It is your responsibility to notify the Bestcapetowntours agent and confirm in writing any changes you personally make to the itinerary whilst on tour. You are liable for any cost(s) incurred for changes made. If you choose to forfeit an activity such as a daily safari tour or an excursion that is specified in the itinerary and has been paid for in advance, Bestcapetowntours will not provide you with a refund.

Any changes you would like made to the tour itinerary must be discussed and agreed upon with the Bestcapetowntours agent and confirmed in writing. Bestcapetowntours will endeavour to accommodate changes where possible but only if advanced notice is given and agreed upon, and reserves the right to adjust the final tour price to oblige such changes.

CHANGES TO ACCOMMODATION

Bestcapetowntours reserves the right to change an accommodation establishment specified in a tour itinerary if deemed unsuitable or unsafe for clients. This might occur through change of ownership, declining standards of service or the area becoming unsafe.

MODIFICATIONS TO THE TERMS & CONDITIONS

Bestcapetowntours reserves the right to make changes to these Terms & Conditions from time to time at its sole discretion. As soon as this webpage is updated, the changes become effective.

USE OF THE MOAFRIKA TOURS WEBSITE

You may only use the Bestcapetowntours website to browse the content, compare tour options and obtain an indication of prices. Details of the final tour itinerary and price is only binding when agreed upon between the client and the Bestcapetowntours agent and confirmed in writing.

The content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. It remains the copyright property of Bestcapetowntours.

Bestcapetowntours is committed to protecting its client’s privacy. All information gathered from the online forms on our website is used to personally identify users that subscribe to the service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service.

None of the information will be sold or made available to anyone. The official Bestcapetowntours website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access our website; the pages that you access while at the website and the Internet address of the website from which you linked directly to our website.

This information is used to help improve our website, analyse trends and administer the website. By using our website, you signify your acceptance of our Privacy Policy. If you do not agree with this policy, please refrain from using our website.

SECURITY POLICY

Virtual Card Services process all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the Site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

The Merchant does not have access to credit details.

Virtual Card Services continually reviews and enhances its security in line with technological changes.

LAW GOVERNING TERMS & CONDITIONS

These Terms & Conditions are exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

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